Refund, cancellation and food return policy
Every TradeTrak order is paid online, so every refund goes back to the same payment method. Here is exactly when you get money back, and when a dispute is needed.
Last updated 4 November 2026
30 minto pay before an order expires
48 hfor the seller to confirm
3 daysto raise a dispute after delivery
5-7working days for a refund to arrive
7 daysdelivered orders auto-complete
What happened with your order?
Pick your situation to see the rule that applies.
How an order moves, and where refunds apply
Orders are split per seller. Each seller order follows this path.
Pending paymentHeld 30 minutes. Cancelled and stock
released if unpaid.
PlacedPaid. You can cancel here for a full refund.
ConfirmedSeller has 48 hours, or it auto-cancels with a
full refund.
DispatchedCourier and AWB shown. Disputes can be raised
from here.
Delivered3-day dispute window starts.
CompletedAuto-completes on day 7 with no open dispute.
Food return rules
Packaged food cannot be resold once it leaves the seller, so returns are limited to genuine problems.
Accepted: raise a dispute
- Item not received
- Wrong item delivered
- Item damaged in transit
- Item expired
Not accepted
- Any other reason for returning food
- Disputes raised more than 3 days after delivery
- A second dispute on the same order
For sellers
What the rules mean for your orders.
Cancellations and misses
- Confirm each paid order within 48 hours.
- If you cancel a paid order, the buyer is refunded in full.
- Repeated missed confirmations can lead to listing removal or suspension.
Disputes and payouts
- If a dispute is your fault, the refund cost is yours and may be adjusted against payouts.
- Payouts are ready 3 days after delivery, unless a dispute is open.
- Refunded or disputed orders do not earn Refer & Earn rewards.
Need to cancel or report a problem?Open the order, choose Cancel or Raise a dispute.