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How do I track my order?
Open the order. After the seller dispatches it you will see the courier name, the AWB number and a tracking link.
Can I cancel my order?
Yes, while it is awaiting payment or placed and not yet confirmed by the seller. A paid order that is cancelled is refunded in full.
What if the seller does not confirm my order?
A seller must confirm a paid order within 48 hours. If they do not, it is cancelled automatically and you receive a full refund.
How do I raise a dispute?
Within 3 days of delivery, open the order and choose Raise dispute. Food items are returnable only if not received, wrong, damaged or expired. Approved refunds usually reach your account in 5 to 7 working days.
When does the seller get paid?
The seller payout is ready 3 days after delivery, provided there is no open dispute or refund.