Messages

Messaging help

How do I message a seller about a product?

Open the product page and choose Message seller. The conversation is linked to that product and appears here, so both of you can see which item you are discussing.

Can I share my phone number or pay outside TradeTrak?

No. Keep payment and orders on TradeTrak so you are covered by order confirmation, courier tracking, disputes and refunds. Moving a deal outside the platform can lead to account suspension.

How will I know when someone replies?

New replies show an unread count in your conversation list and you also get an in-app notification. Opening the conversation marks it as read.