Terms of Use

1. About these Terms and who we are#

These Terms of Use (“Terms”) govern your access to and use of the TradeTrak website, its pages and related services (together, the “Platform”), available at tradetrak.in. TradeTrak is an online marketplace for packaged food and grains in India, where independent sellers list products and buyers pay online.

By creating an account, browsing, listing a product, placing an order or otherwise using the Platform, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy and Shipping Policy. Sellers must also accept the Seller Terms & Conditions. If you do not agree, please do not use the Platform.

2. Key words used in these Terms#

• Buyer: a person or business that orders products through the Platform.
• Seller: a brand, manufacturer, retailer, distributor or farmer group that lists products on the Platform.
• Order: a purchase of one or more products from one Seller. A cart with products from several Sellers becomes several Orders.
• Listing: a product page created by a Seller.
• You: any person using the Platform, whether as a visitor, Buyer or Seller.

3. Eligibility and your account#

• You must be at least 18 years old and legally able to enter a contract under Indian law. Businesses must act through an authorised person.
• You must create an account and verify your email address to order, list products, message other users or use account features.
• Give accurate, current information, including your name, phone number, address and, for Sellers, FSSAI and GSTIN details. Keep it updated.
• One business may hold one account. You are responsible for your password and for activity under your account. Tell us at once if you suspect unauthorised use.
• We may ask for documents to verify a business and may refuse, suspend or close accounts that fail verification or break these Terms.

4. TradeTrak is a marketplace, not the seller#

TradeTrak provides technology that lets Sellers and Buyers find each other and complete transactions. We act as an intermediary under the Information Technology Act, 2000 and related rules. We do not own, manufacture, store, inspect, pack or deliver the products listed on the Platform.

The contract of sale is directly between the Buyer and the Seller. Product descriptions, photos, prices, stock, labelling, shelf life and delivery promises come from the Seller. We work to keep the marketplace trustworthy, but we do not guarantee any Listing, Seller or product, and a Verified badge means documents were checked, not that every product is endorsed.

5. Buying: prices, orders and availability#

• One price. The selling price shown is the price you pay for the product. It includes GST and is never higher than the MRP shown. TradeTrak charges Buyers no extra platform fee.
• Delivery charge. Each Seller sets their own delivery charge and an optional free-delivery limit. Your delivery charge is shown at checkout, per Seller, before you pay.
• One order per Seller. Products from different Sellers are shipped separately, each with its own courier and tracking number.
• Availability. Stock changes quickly. Quantities are limited per order. If a product is unavailable or cannot be delivered to your state, we will tell you at the cart or checkout stage.
• Errors. If a Listing has an obvious pricing or description error, the Seller or TradeTrak may cancel the affected Order and refund you in full.

6. Payments#

• Online payment only. Cash on Delivery is not available. You pay at checkout through our payment partner, Razorpay, using the methods it offers, such as UPI, cards and net banking.
• Payment window. After you start checkout, unpaid Orders are cancelled automatically after 30 minutes and the reserved stock is released.
• Card and bank details are handled by the payment partner and are not stored by TradeTrak.
• Pay only on TradeTrak. Do not pay a Seller directly, outside the Platform or to a personal account. Such payments are not covered by TradeTrak’s confirmation, tracking, dispute and refund protections.
• Failed or double payments. If money is deducted but the Order fails, it is confirmed automatically or refunded to the original payment method.

7. Shipping and delivery#

Sellers pack and ship every Order by courier within India and enter the courier name and tracking (AWB) number on dispatch. Dispatch times are shown on each Listing. Delivery timelines depend on the Seller, courier and your location, and are estimates, not guarantees. International shipping is not supported. Read the Shipping Policy for details.

8. Cancellations, refunds and disputes#

• Seller confirmation. A Seller must confirm each paid Order within 48 hours. If they do not, the Order is cancelled automatically and you receive a full refund.
• Cancelling an Order. You can cancel a paid Order yourself until the Seller confirms it, and you are refunded in full. After confirmation, cancellation depends on the Seller and on dispatch status.
• Food items are not returnable because of their nature, except where the item was not received, is the wrong item, is damaged or is expired.
• Disputes. Raise a dispute from My Orders within 3 days of delivery with clear details. Orders with no dispute are treated as completed after 7 days from delivery.
• Decisions and refunds. TradeTrak reviews the evidence from both sides and decides in good faith. Approved refunds go to your original payment method and usually reach you in 5 to 7 working days. Where the fault is the Seller’s, the cost is borne by the Seller.

See the full Refund & Cancellation Policy.

9. Rules for Sellers#

Sellers agree to the Seller Terms & Conditions, which form part of these Terms. In summary, Sellers must:

• hold a valid FSSAI licence or registration and provide a GSTIN where applicable;
• list only lawful, safe, unexpired products and show MRP, GST-inclusive selling price, net quantity, shelf life, veg or non-veg mark, country of origin and manufacturer or packer details, as required by Legal Metrology and food-safety rules;
• confirm Orders within 48 hours, pack carefully, ship by courier and keep all shipping charges;
• keep stock, price and dispatch time accurate, and respond to Buyers promptly;
• pay the fees in the Seller Terms, which are deducted from the payout, and keep their plan active for listings to stay live. Payouts are ready 3 days after delivery if there is no open dispute or refund.

10. Listings, reviews and messages#

• You are responsible for everything you post, including Listings, photos, reviews and messages. Do not post anything false, misleading, unlawful, infringing, abusive or confidential.
• Use a product’s own, accurate photos and descriptions. Do not copy another Seller’s content or brand without permission.
• Reviews must come from real purchases and reflect your honest experience. Do not trade reviews, pay for them or post fake ones.
• Product-linked messages are meant for questions about that product or Order. Do not use them to share personal contact details, arrange payment outside TradeTrak, spam or harass.
• We may remove or restrict content and may review messages and reports for safety, fraud prevention and dispute handling, in line with our Privacy Policy.

11. Prohibited items and conduct#

You must not use the Platform to:

• sell expired, adulterated, misbranded, banned, unsafe or counterfeit food, or products without the required licences;
• avoid TradeTrak fees by moving a Buyer or Order found on the Platform outside it;
• manipulate prices, ratings, reviews, rankings or search results;
• create fake or duplicate accounts, or place fake, circular or related-party orders to earn referral rewards;
• scrape, copy at scale, reverse engineer, overload or interfere with the Platform or its security;
• upload malware, or try to access accounts, data or systems you are not authorised to use;
• break any applicable law, or infringe anyone’s rights.

12. Refer & Earn programme#

Sellers can earn a reward for each successful deal of a seller they refer, as set out in the Seller Terms: currently ₹20 per completed order of ₹500 or more, for up to 20 deals per referred seller. The referred seller pays nothing extra. Self-referrals, related-party deals, fake or circular orders and misuse are not rewarded and can lead to forfeited rewards and account action. We may change or end the programme for new referrals with notice.

13. Intellectual property#

The TradeTrak name, logo, design, software and content (other than content provided by users) belong to TradeTrak or its licensors and are protected by law. You may use the Platform for its intended purpose, but may not copy, modify, distribute or commercially exploit it without written permission.

You keep ownership of content you submit. By submitting it, you give TradeTrak a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and promote it on the Platform and in related marketing, to the extent needed to run and improve our services. You confirm you have the right to give this licence.

14. Privacy and cookies#

We collect and use personal data as described in our Privacy Policy. We use essential storage to keep you signed in, and analytics to understand how the Platform is used. By using the Platform you agree to that handling. Order details, including your delivery name, address and phone number, are shared with the Seller so they can ship your Order.

15. Suspension, termination and account deletion#

We may suspend or terminate your access, remove Listings or withhold payouts if you break these Terms, the law or buyer-safety standards, or if we must do so to protect users or comply with the law. You can stop using the Platform at any time. You can delete your account from the Account page once you have no active Orders; your profile, listings, uploaded documents and saved addresses are then removed, while past Orders are kept as transaction records as required by law and for dispute handling. Provisions that by nature should continue, such as payment obligations, liability, indemnity and governing law, survive termination.

16. Disclaimers#

The Platform is provided on an “as is” and “as available” basis. To the extent the law allows, we do not promise that the Platform will be uninterrupted, error-free or secure, or that any product, Seller, price, delivery time or information is accurate or suitable for you. Nothing here limits the rights you have as a consumer under Indian law.

17. Limitation of liability#

To the extent permitted by law, TradeTrak is not liable for indirect, incidental, special or consequential loss, loss of profit or goodwill, or for any loss caused by a Seller’s products, listings, delivery or conduct, by couriers or payment providers, or by events beyond our reasonable control. Where TradeTrak is found liable, our total liability for a claim relating to an Order is limited to the amount you paid for that Order, or, for fees, to the fees paid to TradeTrak in the 3 months before the claim. This does not exclude liability that cannot be excluded under Indian law.

18. Indemnity#

You agree to indemnify and hold TradeTrak, its owners, employees and partners harmless from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your content, your products or Listings, your breach of law, or your infringement of anyone’s rights. Sellers carry this responsibility for the products they sell and the orders they fulfil.

19. Changes to these Terms and the Platform#

We may update these Terms as our services or the law change. The “Last updated” date at the top shows the current version, and for important changes we will notify you on the Platform or by email. Sellers must accept a new version of the Seller Terms to keep listing and selling. If you continue to use the Platform after a change takes effect, you accept the updated Terms. We may also add, change or stop features at any time.

20. Governing law and disputes#

These Terms are governed by the laws of India. Subject to the next sentence, the courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from them. This does not take away any right you have as a consumer to approach a consumer commission or other forum available to you under the Consumer Protection Act, 2019 or other Indian law. We encourage you to contact us first so we can try to resolve the matter informally.

21. Grievance Officer and complaints#

In line with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics) Code Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer about any complaint. We acknowledge complaints within 48 hours and aim to resolve them within one month.

22. General#

• Entire agreement. These Terms, with the policies linked above, are the whole agreement between you and TradeTrak about the Platform.
• Severability. If any part is found unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right immediately, we have not given it up.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours as part of a business reorganisation or sale.
• Notices. We may send notices to your registered email or through the Platform.
• Language. These Terms are written in English, which prevails over any translation.